Shipping & Backorder Policy - AstroGear

1. Shipping Methods & Couriers

We use tracked courier shipping nationwide via The Courier Guy to ensure secure and timely delivery. Shipping options and costs will be displayed at checkout. If an order contains items that ship from different sources or at different times, we may split the shipment and keep you updated.

2. Shipping Costs

R 100.00

Flat rate shipping

FREE

Orders over R 1 000.00

The above rates apply to AstroGear stock items only. Marketplace orders and some backordered items may have different shipping conditions depending on the seller, item size, supplier, and courier requirements.

3. Processing Time

•In-stock items: Usually processed and dispatched within 1-2 working days after payment
•Same-day dispatch: Orders placed before 11:00 (where items are in stock) typically ship the same day
•Same-day delivery: Available in certain areas under specific circumstances
•Backorders: Available to order, with the estimated lead time shown on the product listing. See below for how sourcing and delivery work.

4. Backorders

Backorders are a normal way to shop with AstroGear. We source much of our specialist equipment against customer orders, alongside selected local stock, so you can choose from a wider range without the cost of holding every item locally.

Most backorder items can be sourced in 1-2 weeks. Check the estimated lead time on each product listing, which takes precedence over this general guide. Sourcing estimates are not guaranteed delivery dates; courier delivery follows dispatch.

Order a backorder item through checkout as usual. We confirm supplier availability, place or allocate the supplier order, and keep you updated through sourcing and dispatch. Tracking details follow when your order ships.

Supplier stock, international freight and customs can affect timing. If there is a meaningful delay or supplier issue, we will contact you with the available options. If you need equipment for a particular date, contact us before ordering so we can check the timing with you.

5. Multi-Seller Orders

When you order items from multiple sellers (for example, AstroGear stock items plus Marketplace items from a private seller), your order may be split into separate shipments:

•Each seller ships their own items directly
•Separate shipping costs apply to each shipment
•You'll receive tracking details for each shipment

6. Delivery Timeframes

•Estimated delivery within 1-3 business days after dispatch
•Tracking details are provided for every shipment
•Delivery times may vary during peak seasons or due to unforeseen circumstances

7. Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to track the delivery progress online.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost:

→Contact us immediately at support@astrogear.co.za
→Provide your order number, photos (if damaged), and relevant details
→We will assist you in filing a claim and arranging a replacement or refund

9. Regional Availability

We currently only ship within South Africa. If you are outside SA, please contact us to check if special arrangements can be made.